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Home Security:

Really? $15 a month for both home burglary and fire protection? You can't be serious.

-But we are serious. Dead serious. We've have that rate for years, and our customers seem to like saving money. Don't you? All we ask for is annual or bi-annual payment of your monitoring, and it's $15 a month.  That could be more than three times less than many of our competitors.

But what if you do increase your monitoring rates?

-We haven't raised our rates in over 10 years and we don't anticipate needing to do it anytime soon. If for some unknown reason the rates increase, since there is no contract, you can get out at any time, as long as there is 30 days notice.

What if I want monitoring now and then I have to move? What happens to the rest of my monitoring fees?

-Let us know you don't want monitoring any longer, and we'll send you a pro-rated check for the amount already paid. Your monitoring will continue for 30 days after letting us know, and we will then turn off monitoring for you.

I don't want monitoring, but I want a siren for my neighbors to know something is wrong when I'm away. What can be done?

-A monitored security system is always the best answer, but Commercial Sound also installs non-monitored systems as well. We install many systems that don't have monitoring. And if you want monitoring later, we can do all the wiring for that.  So when the time comes to have your system monitored for $15 a month, all it takes is a phone call and a quick service call to make sure nothing has been changed or damaged, and you can have monitoring.

What other benefits are there in having a security system installed?

-Having a security system can also save you on your homeowners insurance. Let your insurance company know you have one, and you could save up to 20% on your homeowners insurance every year. Living in a neighborhood with many security systems decreases the likelyhood of one break-in occuring. Also, with panic features installed on every keypad, the police and fire departments can be summoned with one button press (if your system is monitored).

My alarm is going off and I cannot shut it off! What do I do?

-First of all, unplug the control panel's power from the wall outlet (many wall sockets for security systems are screwed into the outlet, so a screwdriver may be necessary). Second, open the box around the control panel and unplug the battery. That should silence your alarm. Third, call us, and we'll send someone out as quickly as possible to assess the situation.

My neighbor's alarm is going off and I don't know what's going on inside their home. What should I do?

-Never EVER enter a home with an alarm going off. You do not know if there is a criminal inside. Don't risk your own life on your curiousity. Call your local emergency number (ex: 911) and give them the address. Don't assume the system is monitored--it may not be, and the authorities may not know about the alarm. Stay far from the residence, but watch for anything suspicious, and let the officer know what you saw when they arrive.

 

 

Commercial Fire Questions:

So what do I need to make sure my company has before I call you?

-Make sure the access to where the fire panel will be has two phone lines. Regulations require that any fire alarm protection for businesses and/or schools has two phone lines accessible. Keep in mind the lines do not have to be dedicated for the panel.

Does Commercial Sound have any certifications for fire alarm equipment or installation?

-We are NICET Level Three Certified for fire alarm.

 

Audio/Video Questions:

What type of television is best right now?

-Most experts and salesman will tell you that LED TV's are the way to go right now. The best thing though is to go to your local big box retailer and look at all of the different models available, and see which ones look best in your eyes and in your family member's eyes. Sometimes, the newest and most expensive may not be the best in your own eyes. Choose a few models to make note of, make sure they have all of the features that you are really looking for (HDMI inputs, digital tuner, upscaling, etc) and research the different models online and see what other people say. Then make the educated choice for you and your family, as well as your budget.

5.1? 7.1? 9.2? These audio numbers don't make any sense!

When looking at home audio, the numbers represent how many speakers and subwoofers (for bass) the reciver can output. The first number refers to the number of normal speakers that would be in the room. The second number represents the Low Frequence Effects (or LFE) outputs that the configuration uses.  This is accomplished with a subwoofer. So a 5.1 would be five speakers and one subwoofer, configured normally as two front speakers, one center channel, two rear speakers for ambiance and echo effects and a subwoofer placed somewhere in the room. . 7.2 would be two fronts, a center channel, two rears, two middles in between the fronts and rears, and two subwoofers.

 

General:


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Commercial Sound Inc
114 Fayette Street
Winston-Salem, NC 27101
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